You can buy from us with complete peace of mind with our 14 day returns policy.
Please contact us BY TELEPHONE or EMAIL before returning your item to get a Returns Number. It's a quick call, we are very friendly and it allows us to track your return back into our system and issue your exchange or refund efficiently.
Your item will NOT be accepted back without a Returns Number. We will give you the correct return address to send your particular item.
What if my order arrives wrong or damaged?
If you have received the wrong order, if it is damaged, faulty or 'Not As Described', this is our responsibility and you will receive a full refund including reasonable return postage. Return postage must be pre-approved by us when you telephone us to report the problem. We will arrange a replacement or refund for you.
What if I just simply change my mind?
If your order arrives and you simply change your mind or it was not as expected, unwanted goods can be returned within 14 days from delivery, unopened, unused, in their original packaging and in their original sellable condition. All free gifts and all accessories must also be returned unused, in the same condition.
Food items and perishables (items with a sell-by-date) cannot be returned unless Damaged or 'Not As Described' for security reasons as we cannot be sure they have not been tampered with.
If the order is returned through no fault of our own, the Buyer is responsible for return postage and the original delivery costs will not be refunded. The balance will be credited back to you after your items have been inspected and found to be in their original sellable condition. We do not have a restocking fee.
Please do not return unwanted items that have been used or not in their original sellable condition.
Items are your responsibility until we have accepted them back in their original perfect condition, so please package them properly when returning them.
Bespoke, made to measure and embroidered items cannot be returned unless found to be faulty or damaged in any way.
Should I get proof of postage?
It is very important that you send items back using a Proof Of Delivery Service such as Royal Mail Recorded or Signed For, or a Courier service, if unsure what service to use, please ask for advice. Proof of postage is not proof of delivery.
You must contact us before returning your item!
If you have received the wrong order, if it is damaged, faulty or 'Not As Described', you will receive a full refund including reasonable return postage AFTER the item has been returned to us. Return postage must be PRE-APPROVED by us when you contact us to report the problem.
If the package is returned to us because you changed your mind, refused delivery or were unavailable for delivery or gave us the wrong details, the package will be posted back to us at your expense. If this is the case, we will not refund International postage under ANY circumstances after the package has been dispatched.
Returns should be notified on:
01380 818206 or by e-mail to firstname.lastname@example.org
Returns should be sent to:
10 New Street